Support

Help, without the runaround.

Three ways to get unstuck, and the response you can expect when you write to us.

Step by step guides in plain language, from quickstart to investigations.

The questions we hear most, answered without jargon.

A real person reads every message. Tell us what is wrong and where.

Response targets during early access

These are the targets we hold ourselves to for early access partners. They will be backed by formal SLAs as we exit preview.

Severity	What it means	First response
Critical	The platform is unusable or data is at risk	Within hours, any day
High	A core feature is broken with no workaround	Same business day
Normal	Something is wrong but you can keep working	One business day
Question	How do I, or could GEOSY do this	Two business days

Good reports get fast fixes. We read everything ourselves.

Early access

We are onboarding early partners across both missions. Tell us about your team and we will be in touch.